Your TriEagle Energy MyAccount will be upgraded on October 13 to make it easier for you to get the information you need. You’ll receive a notification from us once your new MyAccount is ready – you don’t need to take any action before then. In the meantime, you can continue to use your online account and find answers to common questions below.
Frequently Asked Questions
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What's changing?
MyAccount is being enhanced with new and better usage insights and online capabilities. You’ll be able to see your hourly, daily, weekly and monthly usage over time. You’ll also see your forecasted bill amount, be able to renew your plan, schedule future-dated payments, compare bills and more. Your weekly emails and monthly bills will also have a new look. And you’ll have a new account number.
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I use MyAccount today? Will my login change?
Yes. You’ll be redirected to the new MyAccount after the upgrade. You’ll need to reset your password the first time you sign in. If it’s been several months or you’ve never signed in to MyAccount, you’ll need your email and account number to set up your new online account.
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Will my online payment settings carry over?
In most cases, yes. We’ll notify you if you need to do a one-time reactivation in MyAccount or with your bank. If you use online bill pay with your bank, you’ll need to set it up with your new account number after the upgrade. And to help ensure a smooth transition, we’re protecting customers from receiving late payment fees temporarily after the upgrade.
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Will I need to use my new account number to pay my bill?
Yes. You’ll need your new account number to make payments and to set up your online account.