You can pay your bill in the way that works best for you – explore your options below.
Pay with My Account
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Sign-in to schedule a payment or pay your bill online.
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Pay automatically every month with a bank account or credit/debit card when you Sign up for AutoPay.
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Pay by Mail
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- Send your bill stub and payments to: P.O. Box 974655, Dallas, TX 75397-4655
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Pay by Phone
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Pay in Person
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Need more time to pay?
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Here are some options if you need assistance or more time to pay.
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Give us a call if you need more time to pay or would like to set up a longer-term payment plan at 877-933-2453
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You may also be able to request a payment extension in MyAccount. If you’re eligible, you’ll see a “Need more time to pay” message. Click the link and follow the steps to extend your due date.
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You may also qualify for state-funded assistance with your electricity bill. If you’d like to learn more, call 2-1-1 and ask for the electricity bill payment assistance agency in your community.
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