Ways to Pay


You can pay your bill in the way that works best for you – explore your options below.



Pay with My Account
  • Sign-in to schedule a payment or pay your bill online.
  • Pay automatically every month with a bank account or credit/debit card when you Sign up for AutoPay.


Pay by Mail
  • Send your bill stub and payments to: P.O. Box 650008, Dallas, TX 75265-0008


Pay by Phone


Pay in Person
  • Find a payment location near you, and be sure to bring your statement with you.




Need more time to pay?

Here are some options if you need assistance or more time to pay.

  • Give us a call if you need more time to pay or would like to set up a longer-term payment plan at 877-933-2453
  • You may also be able to request a payment extension in MyAccount. If you’re eligible, you’ll see a “Need more time to pay” message. Click the link and follow the steps to extend your due date.
  • You may also qualify for state-funded assistance with your electricity bill. If you’d like to learn more, call 2-1-1 and ask for the electricity bill payment assistance agency in your community.