TriEagle PrimeTime is a risk free, voluntary demand response and usage tracking program available exclusively to TriEagle customers. The PrimeTime program allows you to earn credits that can be applied to monthly invoices and also provides insight through into your electric usage consumption through weekly energy usage reports.

Prime Time FAQs

What is TriEagle PrimeTime?
TriEagle PrimeTime is a risk-free, voluntary Demand Response program available exclusively to Texas TriEagle customers that allows the opportunity to earn credit on monthly statements by lowering electric consumption during Critical Power Events.

What is a PrimeTime Critical Power Event?
TriEagle Energy constantly monitors weather patterns and energy usage across the state. When there is a crisis on the Texas grid and market prices are at high levels, TriEagle Energy will alert you by email and/or text message requesting that you reduce your consumption starting at a specific time that day. You will be paid a reward for every kWh you are able to curtail off of your baseline usage (what we anticipated you to use during this timeframe). Events typically last between 1 to 3 hours.

What is Demand Response?
During times of peak energy consumption, utilities may call for a demand response event to relieve some of the stress on the electrical grids. Demand response refers to the change in a consumer’s electricity usage to due changes in the demand of electricity. Participation in these events helps prevent blackout conditions throughout Texas.

Who qualifies to participate in a Critical Power Event?
TriEagle PrimeTime is available to all Texas TriEagle customers who have a SmartMeter or IDR meter.

How will I be notified that an event will occur?
You will receive a Critical Power Event Alert via email from to the email address provided when enrolling for service with Tri Eagle and/or a text message if you have enrolled. In order to make sure you are alerted when Critical Power Events are being called, please make sure that we have your correct email address on file. Also, make sure that you have not opted out of receiving Criti­cal Power Event Alerts and Reminders, and that our emails are not going to your "spam" folder.

If I shift usage, when will I get a credit on my invoice?
Once we receive the data from your SmartMeter, PrimeTime will send all participants and email with usage information and the dollar amount of their reward to be credited to their monthly invoice. You will receive one rebate notice each month for the previous month’s usage. For example, anything earned during June events will be calculated and credited to accounts in July.

Tips on How to Shift Your Electricity Usage During Critical Power Events

  • Turn Air Conditioning up to 80 degrees or off if possible
  • Refrain from using washing machines and dryers
  • Refrain from using the dishwasher
  • Turn off all lights that are not needed
  • Turn off or unplug appliances not in use (televisions, gaming consoles, computers, stereo equipment, exercise equipment etc.)
  • Turn up the temperature on refrigerator(s)/freezer(s)
  • Lower the temperature on your electric water heater
  • For pool owners, make sure your pump and pool cleaning devices are off
  • Refrain from using sprinkler systems

Note: appliances that use the most electricity are cooling systems and electric water heaters. Therefore, shifting the energy consumption of these appliances should be given top priority.

Click here to view more energy saving tips!

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