It's our commitment to making sure you feel good about the TriEagle Energy plan that you choose. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

If you switch to another provider during your term or change plans after the initial 60 days of enrollment, a cancellation fee may apply. You are still responsible for any billed and unbilled charges. This offer is available to new TriEagle Energy residential customers.

You don’t have to worry about your rate changing because of the weather, high usage, or rising power prices. That’s because your price is protected for as long as you're on a TriEagle Energy plan.

Triple Price Protect is available to residential term customers on fixed-rate products. The only circumstance in which the price could change during the term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL).

TriEagle Energy is the straightforward energy provider that offers transparent pricing, no hidden fees, and long-term savings.

Based on a 2024 survey, our customers saved an average of $600 on 2-year plans. Individual results may vary based on plan and usage. With our price-protected plans, convenient weekly usage emails, and energy-saving tips, you can rest assured—we’ve got you covered. 

• Every degree you raise your thermostat can help you save. And don’t forget to turn it up when you leave home.
• Run your fans counterclockwise to keep cool air down and turn your blinds upward to keep heat out.
• If possible, avoid using larger appliances like dryers and ovens during late afternoon hours. 
• See more Ways To Save 

As summer continues to heat up, keeping cool isn't just about comfort. It's important to take care during extreme heat conditions. Here are a few tips:

• Stay hydrated by drinking more water than usual and don't wait until you're thirsty.
• Stay cool by wearing loose-fitting, light-colored clothing and avoiding direct sunlight.
• Stay informed by checking the weather to prepare for your day and know the signs of heat-related illness.

• Lower your thermostat a few degrees to a comfortable setting.
• Keep doors and windows closed to prevent the cold air from getting inside.
• Check your weekly usage report to help stay on budget.

You may be eligible to have the deposit requirement waived if you meet one of the following criteria:

• You are over the age of 65 and not delinquent in payment of any electric service account.
• You have been determined to be a victim of family violence and can submit a certification letter developed by the Texas Council on Family Violence as evidence.

To speak with a customer care agent regarding a deposit waiver, call our Customer Care Center at 877-933-2453.

We sometimes ask customers to pay a deposit based on their bill payment history. If you’re asked to pay a deposit, it will earn interest at a rate established by the Public Utility Commission. After all bills are paid on time for 12 straight months, you’ll get a refund with interest as a credit on your electricity bill.

Qualifying customers in need can pay their deposit over two equal installments. We may also waive deposits in certain situations. Residential customers can have their deposit waived if they’re 65 years of age or older, if they’re a victim of family violence as certified by a prescribed letter, or if they’re medically indigent and submit the necessary proof. Additional waivers are available. Please call 877-933-2453 to learn more and see if you qualify.

After 12 consecutive months of service or the end of your plan term, TriEagle Energy will evaluate your account. If you have had two or fewer late payments, your deposit will be credited back to you, including interest. For more information about TriEagle’s deposit policy, see your Terms of Service and the Your Rights as a Customer document.

Please report any power outages to your Transmission and Distribution Utility (TDU) and follow their communication channels for the latest updates. Find yours here.

Your service can start as early as the same day if your request is received before 2 PM. You also have the option to schedule your service date when it's convenient for you. You'll receive a confirmation email with details of your new service.

No. We'll handle all the details and transactions for you including notifying your current provider.

We make it easy to transfer your service to a new address, give us a call at 877-933-2453 or chat. 

Yes! You can easily make online payments in your MyAccount where you can also sign up for AutoPay.

Call us at 877-933-2453. We’re here for you with extra payment flexibility. If you need additional assistance paying your bill, call 2-1-1 or visit 211texas.org to find local programs that can help.

The Electricity Facts Label is the product specific part of your contract documents that collectively cover your terms of service. All electricity providers are required to provide this. You can view energy rates, rate structure, and renewable energy content regarding your electricity plan.

A kilowatt-hour (kWh) is a unit of measurement for electrcity. Most electric rates are priced by the kWh.

TriEagle Energy purchases power from a variety of generation sources including natural gas, coal, nuclear, and renewable sources such as wind. You can also choose power that is 100% renewable by selecting a Green Energy plan.